{"id":888,"date":"2020-10-14T00:00:00","date_gmt":"2020-10-14T04:00:00","guid":{"rendered":"https:\/\/niftypm.com\/blog\/top-10-customer-feedback-software-to-improve-customer-experience-50bf67787203\/"},"modified":"2025-09-26T12:58:51","modified_gmt":"2025-09-26T16:58:51","slug":"customer-feedback-software-to-improve-customer-experience","status":"publish","type":"post","link":"https:\/\/niftypm.com\/blog\/customer-feedback-software-to-improve-customer-experience\/","title":{"rendered":"Top 18 Customer Feedback Software to Improve Customer Experience"},"content":{"rendered":"\n

Let\u2019s talk about the importance of the customer experience. It\u2019s one of the top reasons why customers continue to do business with any given company. A great customer experience<\/a> encourages people to buy more, use more, and engage more with any product or service. So what\u2019s the key to getting this right?<\/p>\n\n\n\n

Customer feedback<\/strong> is the driving force behind any good customer experience. It gives you valuable insights to develop and improve your product or service while helping you understand what makes your customers tick.<\/p>\n\n\n\n

Strong customer feedback tools make this an easier endeavor by collecting relevant data. This process is essential: by focusing on data, you rely less on anecdotal evidence or simply trying to read minds. These tools also help you analyze the user journey<\/a> and diagnose problems along the way while helping you develop a stronger relationship with your customer.<\/p>\n\n\n\n

The world of customer feedback software is broad\u200a\u2014\u200aso we\u2019ve narrowed it down to the top ten that we think can be your key partner on the journey to a stellar customer experience.<\/p>\n\n\n\n

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  1. Forms.app<\/li>\n\n\n\n
  2. Mopinion<\/li>\n\n\n\n
  3. GetFeedback<\/li>\n\n\n\n
  4. Staffino<\/li>\n\n\n\n
  5. Qualaroo<\/span><\/li>\n\n\n\n
  6. Opinion Stage Survey Maker<\/li>\n\n\n\n
  7. Trustmary<\/li>\n\n\n\n
  8. HotJar<\/li>\n\n\n\n
  9. CustomerSure<\/li>\n\n\n\n
  10. Podium<\/li>\n\n\n\n
  11. UserBrain<\/li>\n\n\n\n
  12. InMoment<\/li>\n\n\n\n
  13. Reevoo<\/li>\n\n\n\n
  14. AskNicely<\/li>\n\n\n\n
  15. Zonka Feedback<\/li>\n\n\n\n
  16. SurveySensum<\/li>\n\n\n\n
  17. UserReport<\/li>\n\n\n\n
  18. Blocksurvey<\/li>\n<\/ol>\n\n\n\n

    ===<\/p>\n\n\n\n

    1. forms.app<\/span><\/a><\/h3>\n\n\n\n
    \"forms-app\"<\/figure>\n\n\n\n

     <\/span><\/p>\n\n\n\n

    forms.app<\/span> is an online form builder tool that helps to create forms, surveys, and quizzes in a short time, thanks to its <\/span>+4000 ready-made templates<\/b>. It is a great option for mobile forms since it has a mobile application. You can access your data and create feedback forms from everywhere and at any time.<\/span><\/p>\n\n\n\n

    You can use this tool to create professional customer feedback forms and surveys with advanced customization options, such as thank you \/ welcome pages and design options. <\/span><\/p>\n\n\n\n

    With the conditional logic feature, you avoid your customers seeing unnecessary questions and prepare more purposeful forms. Moreover, you can connect your forms and surveys with more than <\/span>500 third-party integrations,<\/b> so automating your workflows is much easier. <\/span><\/p>\n\n\n\n

    Pricing:<\/b> forms.app offers a free forever plan. Paid plans start at $25 per month.<\/span><\/p>\n\n\n\n

    Top Feature: <\/b>With the AI form generator feature, you can get what you need in a few words and get it in seconds.<\/span><\/p>\n\n\n\n

    2. Mopinion<\/strong><\/a><\/h3>\n\n\n
    \n
    \"Mopinion\"<\/figure>\n<\/div>\n\n\n

    If you\u2019re serious about optimizing the customer experience, you need to check out Mopinion.<\/p>\n\n\n\n

    It\u2019s an all-in-one user feedback platform that helps companies derive insights across all digital touchpoints, including web, email, and apps.<\/p>\n\n\n\n

    Mopinion helps drive strategy, and it is an excellent sales engagement tool<\/a> with its customizable surveys and sophisticated targeting to bring you more contextual insights into how users engage with your product.<\/p>\n\n\n\n

    This customer feedback software also offers numerous integrations to provide a seamless customer experience on the backend. Companies such as Allianz, Paypal, and Volkswagen all use Mopinion to drive their successful customer feedback strategies.<\/p>\n\n\n\n