13 Best AI Tools for Ecommerce

Want to start an Ecommerce business but don’t know how to manage each activity in a fully functional online store? Now is the perfect time to enter the Ecommerce market, with the number of online shoppers expected to reach 2.77 billion by 2025.

To help you manage and optimize certain processes, AI tools for Ecommerce business can be your secret weapon, helping you get the help you need for your Ecommerce store. AI software can assist in various ecommerce functions, from video creation and ecommerce personalization to enhancing customer experiences. Artificial Intelligence (AI) and other Ecommerce trends are already impacting the way we operate online stores, but can they really replace humans entirely?

In this comprehensive guide, let’s explore the 13 best AI tools for Ecommerce based on the specific areas it can help you with. Whether you’re looking to improve project management, boost conversion rates, or enhance customer support, this list covers all the AI tools that you can equip in your Ecommerce arsenal.

So, let’s go!

13 Best AI Tools for Ecommerce Businesses

When choosing the best AI tools for Ecommerce, no one tool can fit all your requirements. While AI is great in certain aspects, for others, you will need human intuition and decision-making to manage your Ecommerce stores.

However, while AI may not be the right fit to run your Ecommerce store, it is a fantastic guide, helping you run multiple aspects of your Ecommerce store.

To help you run your online business using AI tools for Ecommerce business, we have broken them down into specific categories, such as:

• Project management: These tools help you plan and manage your Ecommerce processes, including inventory management, order fulfillment, marketing, and more.
• Conversion rate optimization: Specific AI tools for Ecommerce that focus on improving the conversion rate of your store, leveraging AI for A/B testing, analytics, and more
• Image generators: Generate highly realistic and professional-looking images using just a few prompts.
• Product description and copywriting: Optimize your product descriptions and write apt copies for your digital ads using AI tools.
• Ecommerce analytics: AI-driven platforms that will analyze your Ecommerce data to offer personalized and data-driven insights. By analyzing customer data, these tools can provide personalized insights and improve decision-making.
• Customer support: Advanced AI tools like chatbots or virtual assistants that can provide basic-level customer support or escalate complex issues to human support teams.

Let’s go over the best AI tool for Ecommerce in each category.

Project management tools

1. Nifty

Nifty is one of the best AI tools for Ecommerce, which is an all-in-one project management operating system that can also be used to plan, manage, and track your Ecommerce business processes with ease.

While traditionally used for project management, Nifty’s advanced AI features make it excellent for improving customer experience. Nifty’s AI features include natural language processing to better understand and manage customer interactions.

With Nifty’s Orbit AI, you can easily create AI templates designed for your specific requirements. These templates automate workflows, manage customer interactions, and ensure personalized experiences are delivered at every touchpoint.

Nifty AI Features

• Use custom keywords to generate templates and project plans for any workflow.
• Automate repetitive tasks like order tracking, customer updates, and support ticket management to ensure a smooth and personalized customer experience.
• Build custom dashboards for monitoring key performance indicators (KPIs), customer behavior patterns, and sales trends, providing insights for personalized marketing campaigns.
• Use predictive analytics to identify bottlenecks and risks.
• Utilize intelligent scheduling to optimize resource allocation and prioritize deadlines.
• Integrate data from your Shopify, Slack, GitHub, and Google Calendar seamlessly into the Nifty dashboard, making it easy to manage projects from a single platform.

Nifty Pros

• Easy-to-use interface with an intuitive design
• Advanced automation features for smoother eCommerce operations
• Strong collaboration tools that improve team efficiency
• Highly customizable dashboards that provide valuable insights into customer behavior

Nifty Cons

• Some users may find its advanced features overwhelming in the beginning.

Pricing

• Free forever plan: $0 (with unlimited users and tasks)
• Starter plan: Starts at $7 per user
• Pro plan: Starts at $10 per user
• Business plan: Starts at $16 per user

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2. ClickUp

ClickUp is an all-in-one project management and productivity tool that has gained popularity among Ecommerce businesses for its flexibility and comprehensive set of features. It leverages AI to help businesses streamline workflows, manage tasks, and enhance collaboration across teams.

Specifically for online stores, ClickUp automates and simplifies your workflows and streamlines the AI writer to craft, summarize, or edit your content or promotional copies, making it a one-stop solution for several requirements.

Features

• Tailor your workspace to fit the unique needs of your eCommerce business with ClickUp’s highly customizable dashboards.
• Automate repetitive tasks, such as assigning tasks, updating statuses, or sending notifications, to save time and focus on high-impact activities
• Use ClickUp’s AI features to assist in task prioritization, ensuring that teams focus on the most critical tasks at the right time
• Seamlessly integrate ClickUp with other eCommerce tools such as Shopify, Slack, and Google Analytics

Pros

• Highly customizable with flexible workflows
• Get comprehensive task and project management features
• Intuitive platform for collaboration, brainstorming, and group discussions
• AI-powered insights that enhance task prioritization

Cons

• Steep learning curve due to the vast number of features
• May be overwhelming for smaller teams without proper onboarding

Pricing

• Free Forever: $0
• Unlimited: $7 per member per month
• Business: $12 per member per month
• Enterprise: Contact sales for pricing
• ClickUp AI: Add to any paid plan for $5 per member per month 

Conversion rate optimization tools

3. OptiMonk

OptiMonk is one of the best free AI tools for Ecommerce that enables AI-driven conversion rate optimization to build high-performing pop-ups in minutes.

With its advanced AI-powered features, turn detailed product pages into high-converting sales pages and even run A/B tests to understand which option works best for your target audience.

The AI helps with ad personalization, ensuring that your pop-ups and landing pages are highly relevant to your visitors, improving the chances of conversion.

Features

• Create targeted popups based on user behavior, such as exit-intent or time-based triggers, to capture leads and reduce cart abandonment.
• Test different versions of your popups and overlays to determine which performs best in terms of conversion rates.
• Track the performance of your campaigns with detailed analytics and insights to understand visitor behavior and optimize strategies.

Pros

• Highly customizable popup and overlay options
• Advanced segmentation and targeting features
• User-friendly interface with easy setup
• Robust analytics for data-driven decision-making

Cons

• Some advanced features may require a steep learning curve
• Pricing can be high for small businesses with limited budgets

Pricing

• Free: $0
• Essential: $32.50 per month
• Growth: $82.5 per month
• Premium: $207.5 per month
• Master: Custom pricing

4. AI Wishlist by Wisepops

AI Wishlist is an autopilot prediction available on Wisepop’s marketing platform. This sophisticated tool is designed to help Ecommerce stores predict and enhance customer preferences and behaviors using the power of AI.

It uses predictive AI to understand the purchase intention of your target audience, helping you better assist your online visitors.

Features

• Analyzes customer behavior and browsing history to suggest relevant products
• Recover lost sales by reminding customers about abandoned items in their wishlists or providing tailor-made product recommendations.
• Group customers based on their preferences and behavior to deliver targeted marketing campaigns.
• Offers insights into customer behavior patterns to refine marketing strategies and product offerings

Pros

• Advanced predictive analytics and recommendation features
• Enhances personalized shopping experiences
• Helps businesses make data-driven decisions
• Improves customer engagement and conversion rates

Cons

• Requires you to be a user of the Wisepops marketing platform
• It can be complex to set up and manage initially
• High cost for advanced features, making it a dealbreaker for most small Ecommerce sellers

Pricing

• Wisepops Pro: $149 per month
• Wisepops One: $499 per month

5. Shopify Magic

If you have a Shopify store, the Shopify Magic should be the ideal AI tool for your requirements. Its AI-powered features provide you with all the enhancements and recommendations you need to optimize your store performance and customer experience.

The best part is that they are built into the Shopify platform, which allows them to give tailored recommendations based on your store and customer insights.

Features

• Uses AI to recommend products based on user behavior and preferences
• Enhances search capabilities with AI to provide more relevant and accurate search results
• Adjusts product pricing dynamically based on demand and competitor analysis
• Provides AI-driven insights into customer behavior and purchasing patterns

Pros

• Seamless integration with Shopify stores
• Advanced AI features tailored for eCommerce
• Enhances customer experience with personalized recommendations
• Improves store performance with smart search and dynamic pricing

Cons

• Limited to Shopify users only
• Some advanced features may require additional setup

Pricing

• Basic: $29 per month
• Shopify: $79 per month
• Advanced: $299 per month

Shopify Magic is available across all Shopify plans at no additional cost

Image generator tools

6. Midjourney

If you need to improve the visual quality of your product images or perform advanced edits, such as changing backgrounds or making other improvements, an AI-powered image generation tool is the best choice.

With Midjourney, you can create high-quality, visually appealing images for various uses, including marketing materials, social media, and eCommerce sites. It leverages advanced machine learning algorithms to generate images based on user inputs and preferences.

Features

• Generates high-resolution images based on textual descriptions and user inputs
• Offers a range of artistic and stylistic options to tailor images to specific needs
• It provides multiple variations of generated images to choose from

Pros

• Midjourney has a vibrant community of artists and creators who share their creations and provide feedback
• Fast and efficient processing
• Easy to use with minimal design skills required

Cons

• Limited to image generation; lacks broader design tools
• Some images may require additional editing for perfect fit

Pricing

• Basic: $10 per month
• Standard: $30 per month
• Pro Plan: $60 per month
• Mega Plan: $120 per month

7. Synthesia

One of the free AI tools for Ecommerce, Synthesia is an AI-driven video creation platform that allows you to create professional-looking videos with just a few prompts.

It uses advanced AI technology to create realistic avatars that can deliver messages in multiple languages, making it ideal for eCommerce businesses looking to engage customers through video content.

Features

• Generates realistic avatars to present messages and content in various languages
• Use the text-to-video generation feature, which allows you to input a script. Synthesia will generate a video featuring a realistic avatar delivering your message.
• Choose from a variety of avatars and backgrounds to create videos that match your brand’s style.
• Allows users to easily edit videos and customize avatars without advanced video production skills

Pros

• Synthesia supports multiple languages, making it easy to create videos for a global audience.
• Realistic avatars and excellent audio quality
• Easy-to-use interface for creating and editing videos
• Cost-effective compared to traditional video production

Cons

• Limited to avatar-based video content
• While it has a completely free plan, some advanced editing features and other options will require you to shift to a paid option

Pricing

• Free: $0
• Starter: $29 per month
• Creator: $89 per month
• Enterprise: Custom Pricing

Product description and copywriting tools

8. ChatGPT

The advanced language model developed by OpenAI, ChatGPT, has become synonymous with advanced AI chat solutions. It uses advanced LLMs to generate human-like outputs based on just a few simple prompts.

This allows you to use it for multiple purposes, including creating product descriptions, handling customer queries, and generating marketing content for eCommerce businesses.

Features

• Produces human-like responses and content based on user inputs
• Ideal for customer support, content creation, and various other Ecommerce functions
• Understands and generates contextually relevant text, helping you summarize large documents or use it as your AI assistant

Pros

• Upgrading to the premium option will give you access to both text and image generation using AI
• High-quality text generation with natural language understanding
• Can handle complex queries and generate detailed, almost human-like responses

Cons

• You may need to fine-tune ChatGPT to get the desired output
• The AI chatbot is known to generate inaccurate information at times, which can be damaging if not identified beforehand

Pricing

• Free: $0 per month
• Plus: $20 per month (gives you access to GPT-4, GPT-4o, GPT-40 mini and DALL-E image generator)
• Team: $25 per month per user
• Enterprise: Custom pricing

9. Jasper AI

An AI tool built for content creation and writing, Jasper AI specializes in helping copywriters and Ecommerce businesses generate high-quality marketing copy, product descriptions, and more. It uses advanced machine learning algorithms to produce engaging and persuasive content tailored to specific business needs.

Features

• Creates high-quality marketing copy, product descriptions, and blog posts
• Use SEO optimization feature to include the relevant keywords and optimize content for search engines
• Allows you to adjust tone and style to match your brand voice

Pros

• One of the best AI-based content generators available out there, providing an outcome that is almost close to human copywriters
• Allows you to use templates for different types of content, making it ideal for copywriting, product description content, and other use cases
• Time-saving tool for content creation

Cons

• Some advanced features may need you to upgrade to the costlier plans
• Requires a lot of training to get Jasper AI to understand your voice and brand tonality

Pricing

• Creator: $39 per month per seat
• Pro: $59 per month per seat
• Business: Custom pricing

Ecommerce analytics tools

10. Bazaarvoice

Bazaarvoice is an AI-powered analytics and customer review platform that can help you gather, analyze, and leverage customer feedback for improved decision-making. 

You can use its user-generated content (UGC) program to help expand your business and gain valuable insights into what customers love about your brand. The best part is that this UGC content helps attract more shoppers since it is authentic and can inspire confidence in your online brand.

Features

• Collects and displays customer reviews and ratings about your product to help improve customer trust in your brand
• Analyzes customer feedback to gauge sentiment and identify trends
• Offers in-depth analytics to drive product and service improvements

Pros

• Comprehensive review and sentiment analysis tools
• Enhances understanding of customer experiences and feedback
• Facilitates better product and service improvements

Cons

• Limited AI features compared to some of its competitors
• Bazaarvoice requires customers to leave reviews to provide data

Pricing

• Custom Pricing for all its tiers (Essentials, Advanced, and Enterprise)

11. DataHawk

DataHawk is one of the best AI tools for Ecommerce that enhances analytics and optimization and is designed to help eCommerce businesses track and improve their online performance. It provides insights into various metrics such as sales, SEO, and competition, allowing businesses to make data-driven decisions and optimize their strategies.

Features

• Tracks and analyzes sales performance and trends
• Provides insights into SEO performance and keyword rankings
• Analyzes competitor performance and strategies
• Offers customizable dashboards and detailed reports

Pros

• Comprehensive analytics and optimization features
• Helps businesses make informed, data-driven decisions

Cons

• Requires integration with existing tools and platforms to provide detailed insights
• Advanced features can be confusing to set up

Pricing

• Free plan, while the more advanced features will be priced based on platform fee and credits used

Customer support tools

12. Landbot

Landbot is an AI chatbot tailored for Meta businesses (Facebook Business Platform) that can help you enhance customer interactions through automated conversations. It provides businesses with tools to create conversational bots to handle a range of customer queries and improve support efficiency.

Features

• Creates and deploys AI-driven chatbots for handling customer interactions
• Allows for the creation of customized conversation flows and scenarios
• Provides insights into chatbot performance and customer interactions

Pros

• Easy-to-use interface for creating and managing chatbots
• Integrates with various platforms for seamless support

Cons

• Limited to chatbot-based support; lacks broader support tools
• Higher pricing for premium plans

Pricing

• Sandbox: Free forever
• Starter: €40/mo
• Meta Pro: €200/mo
• Business: €400/mo

13. Lyro by Tidio

Lyro by Tidio is among the most powerful AI tools for Ecommerce that facilitates AI-driven customer support to enhance user interactions through automated chat and messaging solutions. It provides advanced features for creating intelligent chatbots that can handle customer inquiries, automate responses, and improve overall support efficiency.

Features

• Creates and manages intelligent chatbots to handle customer queries and support tasks
• Automates responses to common questions and issues, improving response times
• Integrates with various communication channels, including websites, social media, and messaging apps

Pros

• Unlimited seats for all plans
• Offer customers immediate assistance with live chat, which can help improve the overall customer support function.
• Detailed analytics for tracking and improving chatbot performance

Cons

• Complex configuration to leverage advanced features fully
• Limited to chatbot-based support, lacking broader customer service tools

Pricing

• Free: $0 per month
• Starter: $29 per month
• Growth: $59 per month
• Tidio+: $749 per month
• Enterprise: $2999 per month

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Benefits of using AI in Ecommerce

While AI tools for Ecommerce are all built for a specific use case, they all help add up to improve overall productivity and help you manage your store singlehandedly. This allows you to:

• Increase efficiency: By automating particular functions and using AI-powered project management tools for reminders or notifications, you can focus on more strategic work
• Improved customer experience: AI tools for Ecommerce can personalize the shopping experience and provide tailor-made campaigns, discounts, and recommendations. These tools enhance customer satisfaction by providing personalized experiences and efficient support.
• Enhanced decision-making: AI can help you analyze data and make informed decisions about your business, especially with regard to product recommendations, pricing strategies, and other areas
• Tailor-made marketing campaigns: AI can help you optimize your marketing campaigns, improve your website’s performance, and increase conversions, making it ideal for those who do not have any sales or marketing experience
• Competitive advantage: By leveraging AI, you can gain a competitive edge in the marketplace, so you can optimize your store and get more engagement, something that would typically require a big team. Online store owners can benefit from AI tools by optimizing various aspects of their business.

Conclusion

By using AI tools for Ecommerce business, you can take your online store to the next level without spending a sizeable budget on hiring the right team for the job. While these tools will help you stay ahead of the curve and even get a competitive advantage, they aren’t a replacement for the human brain.

You can use powerful AI features to automate tasks, simplify workflows for your online store, and even optimize content and targeting based on consumer insights. 

By using Ecommerce project management solutions, you can craft the ideal strategy for your Ecommerce business and use AI to help you every step of the way. 

For more details on how you can use AI in Ecommerce, book a demo with Nifty today.

FAQs

1. What is the best AI chatbot for eCommerce?

While there are several chatbots that you can implement depending on your specific requirements, an all-in-one tool like Nifty will help you plan and manage inventory while also including essential AI features for sales, marketing, and overall optimization.

Some popular options include Landbot, Lyro by Tidio, ChatGPT implementation, and Chatfuel.

2. Does Shopify offer AI tools?

Yes. Shopify offers its own AI features that you can use to optimize your Ecommerce store. Shopify Magic, for instance, helps you personalize product recommendations and makes it easy for store owners to manage their online business.

3. Can AI run my online store?

Although no AI tool can fully run an online store by itself, it can help automate and ease some processes, such as managing inventory, customer support, product recommendations, etc. These tools can help with basic automation and optimization, while human oversight is crucial for decision-making and overall store management.